Taking the long view...

Our approach

Our partnership approach means we have the knowledge to really understand a client’s business. And the skills and resources to put in place initiatives to help that business grow and prosper over the long term.

We’re not in the business of short termism and perpetual pricing fluctuations. A long-term perspective is the only way to eliminate the pricing peaks and troughs that so infuriate insurance buyers.

Our underwriting is genuinely innovative and individually tailored to create specific solutions to meet specific requirements. We have a market leading advantage, in that all underwriting authority and decision making resides in 25 Fenchurch Avenue.

No matter what the problem, no matter how urgent, we aim to get the matter resolved at one meeting.

Our promise

We will treat clients and brokers fairly by:-

• Working closely to devise insurance solutions that meet your needs and requirements
• Clearly communicating policy coverage and terms
• Dealing effectively and efficiently with all questions
• Ensuring that our staff and service providers understand our commitment to treating customers fairly and are familiar with our processes for any expressions of dissatisfaction
• Implementing appropriate systems and controls that enable us to monitor our performance
• Taking prompt action if we have not acted in line with our policy

Our mission

To contribute to the development of a vibrant society and help secure a sound future for the earth, by bringing security and safety through the global insurance and financial services business.

Our vision

To be a profitable international speciality insurer writing multiple classes of business via appropriate underwriting platforms, providing innovative and effective underwriting and claims solutions, supported by superior customer service.

Our values