Company background

 

Mitsui Sumitomo Insurance (London Management) Ltd. (MSILM) is a wholly owned subsidiary of Mitsui Sumitomo Insurance Group Holdings Inc. (MSIG).  Our parent company, Mitsui Sumitomo Insurance Company Ltd. of Japan (MSIJ) is one the largest general insurers in the world with NWP of over £6.4 billion and assets in excess of £44.7 billion.

 

Mitsui Sumitomo Insurance (MSI)^* was the first Japanese owned company with an established presence in Lloyd’s of London, the world’s leading specialist insurance market.

 

In the UK MSI has established an outstanding reputation for a uniquely innovative approach to underwriting, risk engineering and claims management. 

 

Our approach is designed to mitigate exposure, reduce losses and save costs. We work closely with expert, specialist and experienced consultants.  Through secure website portals, our clients have access to a whole range of risk management information and data on many issues relating to potential risks and exposures.

 

^* The acronym 'MSI' is used throughout this website as the collective term for the business activities of MSILM, MSIUL, MSIL and Syndicate 3120 at Lloyds.

 

Group Structure

 

 

Financial Security

 

Having the full backing of our parent company in Japan brings with it the coveted  Standard & Poor’s rating of AA (Very Strong). Our Lloyd’s vehicle, Syndicate 3210, is managed by Mitsui Sumitomo Insurance Underwriting at Lloyd’s (MSIUL). The Syndicate’s capital is provided by MSI Corporate Capital Ltd. (MSICC), a corporate member of Lloyd’s. The ‘chain of security’ reflects the structure of the Lloyd’s chain of security.

 

 

Our Financial Solutions business, Mitsui Sumitomo Insurance (London) Ltd, benefits from the financial security that comes from the backing of our parent company in Japan (Standard & Poor’s coveted AA rating), which provides full financial backing through the provision of a Credit Support Agreement.

 

 

 

Treating customers fairly

 

We like to treat our customers fairly by:-

 

• Working with our broking partners/customers to devise insurance solutions that meet the needs and requirements of our customers.
• Clearly communicating policy coverage and terms.
• Dealing effectively and efficiently with all questions from our brokers/customers.
• Ensuring that our staff and relevant outsourced service providers understand our commitment to treating customers fairly and are familiar with our processes for any expressions of dissatisfaction from customers.
• Implementing appropriate systems and controls that enable us to monitor our performance.
• Taking prompt action if we have not acted in line with our policy.