Claims Management

Proud to be known for paying out claims willingly and on time

Key contacts

Jonathan Poole
Jonathan Poole
Claims Director
020 7702 6270
jpoole@msilm.com
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Kathryn Gifford
Kathryn Gifford
Head of Claims Operations
020 7977 8361
kgifford@msilm.com
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Mark Graves
Mark Graves
Property Claims Manager
020 7977 8314
mgraves@msilm.com
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Ian Lester
Ian Lester
Casualty Claims Manager
020 7977 8322
ilester@msilm.com
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Richard Sands
Richard Sands
PI Claims Manager
020 7702 6368
rsands@msilm.com
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Vanessa Powell
Vanessa Williams
Aviation Claims Manager
020 7977 8382
vwilliams@msilm.com
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Eddie Cara
Eddie Cara
Marine Claims Manager
020 7702 6315
ecara@msilm.com
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Victoria Hutton
Victoria Hutton
Claims Business Manager
020 7702 6290
vhutton@msilm.com
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Richard Alexander
Richard Alexander
Claims Account Executive
020 7702 6298
ralexander@msilm.com
Find out more
 

Claims News

Following the riots in August, we once again demonstrated our willingness to differentiate the service we provide by assisting our policyholder's in the completion of Riot Damages Act claim forms, for their uninsured losses. In all over 130 forms were reviewed by both Mitsui Sumitomo at Lloyds' staff and our legal team and subsequently submitted to the relevant Police Authorities.

This added value service gave our clients peace of mind that the forms were completed in both an appropriate format and timely fashion. This was no easy task given the very tight 42 day deadline for submission. At the time of going to print, it is still unclear at this time if the Riot Act will respond to Business Interruption losses.

We continue to monitor this situation closely but in the meantime would urge our policyholders to submit claim information to the fullest extent that they can as quickly as possible. .

What our clients say...

"Speed, flexibility, great staff, great service ethos"

"With most companies, you need to get the world and his wife involved to make a decision, not so with you"

See for yourself...