Claims Management

A leading edge claims management service comprised of a team of senior claims professionals with wide-ranging industry experience.

• A high quality, speedy decision-making process that get claims settled without unnecessary legal intervention wherever possible.
• Excellent communication throughout, with high levels of management information available for broker partners and their clients.
• High accessibility to our claims technicians meaning the insured always knows exactly at what stage their claim is at.
• A proactive approach to claims management centred on business continuity for the insured.
• Our claims team focuses on decision-making and claims management with claims adjusting, administration and file handling functions provided by carefully selected specialist partners (TPAs).

This allows us: -

• Direct handling and control of larger, more complex claims
• Direction of TPA expert solutions to ensure that communication is established immediately and the insured knows exactly how their claim will progress.
• To ensure brokers their clients have access to decision makers who can respond rapidly to any situation.

Our claims service promise

• Dedicated contact numbers – manned 24 hours a day, seven days a week.
• Highly competent, experienced claims handlers, able to deal sympathetically with all aspects of reported incidents.
• Direct access to decision makers.
• Rapid response to any situation.
• Proactive approach with sensitivity to claims impact on the insured’s business
• Quality management information which is meaningful and accessible
• Ongoing risk management support, to assist with risk reduction/elimination programmes to keep future premiums as low as possible

For more information on specific claims management services and our TPA partners, please click below : -

• Property
• Casualty
• Motor (Fleet)
• Construction
• Marine
• Professional Indemnity